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Cancellation & Refund Policy

Cancellation & Refund is based on services being booked. Different services include land package, cruise, flights & supplement services. As per the Cancellation and Refund Policy, the applicable refund will be processed within 10 working days of confirmation of the cancellation. Details as follows:

Land Packages

  • In case of cancellation before 60 days of travel date, zero cancellation fee will be levied & 100% of the paid amount will be refunded
  • In case of cancellation between 60 days & 40 days of travel date, 20% of booking amount will be levied as cancellation fee
  • In case of cancellation within 40 days of travel date, 100% of booking amount will be levied as cancellation fee

Cruise

  • In case of cancellation before 45 days of travel date, 30% of booking amount will be levied as cancellation fee
  • In case of cancellation within 45 days of travel date, cancellation charges are based on Cruise operator’s cancellation policy
  • In case of cancellation by the cruise operator, Service Charges will be levied by Triplou on the total booking amount.

Flights

  • Cancellation Policy for flights are dependent upon the airline policy as per booking

Activities/Supplements

  • Supplementary services include Visa, Insurance & Foreign Exchange Services
  • Cancellation of services post booking levies a flat 100% of booking amount as cancellation fee

Miscellaneous

  • In case of service disruption at the destination due to natural reasons like weather or calamities, services will be either rescheduled or stand cancelled based on the situation and service provider policy
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